Frequently Asked Questions

Where does carbon credit revenue come from?

As an EV charging network operator, Chargy is able to generate and sell carbon credits from the charging stations that are connected to our charging software. The credits are issued under the Clean Fuel Regulations (CFR) program from the Government of Canada.

How frequently will I receive carbon credit revenue?

Carbon credits are generated and sold annually, but we pay our customers monthly. We will send you an e-transfer or deposit directly in your account with Electronic Funds Transfer (EFT).

Is there a smartphone app?

By default, your charging station will be configured with plug and charge (auto charge), so you will not need or have access to a mobile app.

How can I schedule charging?

You can schedule charging directly in your EV.

How can I track my energy usage?

We will send you a monthly energy usage summary along with your payment. Most charging stations that are connected to OCPP will continue to track energy usage, so you may be able to view granular data there. In the future, we plan on providing a user dashboard to track energy usage.

Is there a minimum amount I need to charge to receive my monthly payment?

Yes, you will need to consume at least 100 kWh per month (approx. 600-800 km of driving). If you are below this threshold, there will be no payment, as we need to cover our monthly operational costs.

What happens if my charging station is not connected to the internet?

Your charging station must stay connected to the internet and our software to ensure that we are able to monitor your energy consumption for carbon credit reporting. We cannot provide payment for energy consumed when your charging station is disconnected from our software.

What happens if I need to cancel my plan?

You can cancel anytime. If you disconnect your charging station from our network, we cannot generate carbon credit revenue and you will no longer receive payments. We ask that you let us know in advance when possible.

What are the terms when buying the charger?

You purchase any charger from us at the MSRP and after 12 months in the program, we’ll send you a $250 cash bonus. Minimum annual energy usage of 1,200 kWh is required (approx. 6,000-8,000 km of driving). Limit one charging station per physical address.

How do referral payments work?

During registration, your referral can input your email address to give you credit. After 3 months of active participation (consuming 100 kWh in each month), we’ll send both you and your referral a $25 cash bonus. You cannot refer yourself.

Why is my Tesla Wall Connector not eligible?

Unfortunately, Tesla Wall Connectors cannot connect to 3rd party software via OCPP.

Why is my Tesla Mobile Connector not eligible?

Unfortunately, Tesla Mobile Connectors cannot connect to 3rd party software via OCPP.

Why is my ChargePoint Home not eligible?

Unfortunately, these charging stations cannot connect to 3rd party software via OCPP.

Why is my FLO Home not eligible?

Unfortunately, these charging stations cannot connect to 3rd party software via OCPP.